Privacy policy

This policy explains what personal data HatchDesk Technologies collects through this website, why we collect it and the choices you have. We keep it short and plain: we only collect what we need to answer you, and we never sell your data.

Who we are

HatchDesk Technologies Pvt. Ltd., A-126, Sector 63, Noida, Uttar Pradesh, India (“HatchDesk”, “we”, “us”) operates hatchdesktech.com and is responsible for the personal data described here.

What we collect

We only collect information you choose to give us, plus the basic technical data any website receives:

• Contact and quote requests: your name, email, phone number and country, the service you’re interested in, and your message, budget and timeline if you share them.
• Job and training applications: your name, email, phone number, the role or program, your CV and any cover letter or notes.
• Live chat: the messages you send and the name or email you give in the chat window.
• Technical data: your IP address, browser type and the pages you request, recorded in standard server logs.

How we use it

• To reply to your enquiry, prepare a proposal or quote and run a project with you.
• To assess job and training applications and contact candidates.
• To protect our forms from spam and abuse (see reCAPTCHA below).
• To keep the website secure and working.

We rely on your consent when you submit a form, on steps you ask us to take before entering a contract, and on our legitimate interest in running a secure website. We do not use your data for automated decision-making.

Who we share it with

We don’t sell your data. We share it only with service providers that help us run this website, and only as needed:

• Google reCAPTCHA: checks that form submissions come from a person. Google’s privacy policy applies.
• Tawk.to: powers the live chat when you open it.
• Email and hosting providers: deliver form submissions to our team and host the website (our email provider and hosting provider).
• Content delivery networks (cdnjs, jsDelivr, jQuery CDN): serve icons and scripts, so they receive your IP address.

We may also disclose data where the law requires it.

Cookies and similar tech

This website does not use advertising or analytics cookies. Some cookies are set by the services above: Google reCAPTCHA (when you use a form) and Tawk.to (once the chat widget loads), to work and to prevent abuse. Your browser settings let you block or delete cookies, though the forms and chat may then not work.

How long we keep it

• Enquiries and quote requests: up to 2 years after our last contact, or longer if we work together.
• Job and training applications: up to 12 months, unless you join us or ask us to delete them sooner.
• Server logs: up to 90 days.

Your rights

Depending on where you live (for example under India’s Digital Personal Data Protection Act, the EU/UK GDPR or US state laws), you can ask us to:

• access the personal data we hold about you, or correct it;
• delete it, or restrict or object to how we use it;
• withdraw consent you gave earlier;
• receive a copy of it in a portable format.

Email us at the address below and we’ll respond within 30 days. You can also complain to your local data protection authority.

Security

The website uses HTTPS, access to submitted data is limited to the people who need it, and CV uploads are restricted to PDF and DOCX files of up to 1 MB. No method of transmission or storage is completely secure, but we work to protect your data and will tell you about any breach where the law requires it.

Changes to this policy

We may update this policy as our website or the law changes. The date at the top shows the latest version.

Contact us

Questions or requests about your data: email info@hatchdesktech.com or write to HatchDesk Technologies Pvt. Ltd., A-126, Sector 63, Noida, India.